Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

14. nov. 2020
2 253 853 Ogledi

Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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  • We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p

    Linus Tech TipsLinus Tech TipsPred mesecem
    • “and invoke not besides Allah, any that will neither profit you, nor hurt you, but if you did so, you shall certainly be one of the zalimun (polytheists and wrong doers). And if Allah touches you with hurt, there is none who can remove it but he, and if he intends any good for you, there is none who can repel his favour which he causes it to reach whosoever of his slaves he wills. And he is the Oft-Forgiving, Most Merciful.” (10:106-107)

      Marcus De SantaMarcus De SantaPred 11 urami
    • After forcing it 5 times, still was declined yet they add it anyway 😂😂

      Shakila WickramarathneShakila WickramarathnePred 23 urami
    • more replys

      Zeb _Zeb _Pred 5 dnevi
    • ​No, you really don't. ;-)

      Jesse GJesse GPred 7 dnevi
    • This js what I was gonna say !

      Marc O. ChouinardMarc O. ChouinardPred 8 dnevi
  • Kinda wierd people talking about how long the part 4 came out you do know that it took 2 months for all.three to happen right...

    Dark DustyDark DustyPred 27 sekundami
  • Big fan of the channel but these secret shopper videos are a bloody stroke of genius kudos my dude

    joseph ellisjoseph ellisPred 10 minutami
  • Rip 1060

    Mt samuraiMt samuraiPred 10 urami
  • Aurora cannot bring benefit or harm

    Marcus De SantaMarcus De SantaPred 10 urami
  • “and invoke not besides Allah, any that will neither profit you, nor hurt you, but if you did so, you shall certainly be one of the zalimun (polytheists and wrong doers). And if Allah touches you with hurt, there is none who can remove it but he, and if he intends any good for you, there is none who can repel his favour which he causes it to reach whosoever of his slaves he wills. And he is the Oft-Forgiving, Most Merciful.” (10:106-107)

    Marcus De SantaMarcus De SantaPred 11 urami
  • This makes me nervous about starting in helpdesk for IT 😂 Bravo HP rep Edit: I mean dell specifically

    MetalDad87MetalDad87Pred 11 urami
  • Heh, you hear it AGAIN at that """"(support) technician"""" he is in India -such specific informations AS "How the hell that works" did not arrive there yet! xD ...especially (On TOP of the things) people from india ussualy ALMOST sound speaking english, but (most of them - NOT ALL of them - it would be rood to objectivise in such scale xD) totally lack the (processing) power to understand even simple "discusion" or attempt for "pimpointing" of "where the rub lies" :-D

    MaXxProsTeMaXxProsTePred 12 urami
  • linus: slap me jack excitedly: can i? jack a second later: frickity frack your face go crack

    ZorbaNoodleZorbaNoodlePred 20 urami
  • I have a new found respect for HP. And Dell should really re-look at their call centre offshoring. 😐

    Shakila WickramarathneShakila WickramarathnePred 23 urami
  • The thing with Ibuypower is they hire people that are too smart they don’t know how to communicate with people that don’t know tech stuff

    Revan ZRevan ZPred dnevom
  • Should’ve gotten the extended Dell warranty.

    Дио ЛеевДио ЛеевPred dnevom
  • You need to get Sahara to build a computer

    Jewel GamersJewel GamersPred 2 dnevi
  • While watching this it reminds me of my experience with Alienware support- bought an X51 a long time ago and it arrived with terrible wifi signal. I spent a long time on support trying to figure out why it was so bad (not knowing much about desktops). After a long time on hold they sent out an engineer who spent a while looking at it and messing with settings etc. In the end he told me that due to the case being metal the wifi signal wasn’t reaching the PC, which was roughly 15 meters and maybe 1 interior wall away from the router. I wasn’t happy but accepted it and kept my 15m cable plugged in.. 2 months later I open the case and have a look around myself and find that the wifi chip has two tiny white cables connected.. one had come lose. Total waste of hours of time.. all because I didn’t know what I was looking for. Years later, the X51 is sat in a carrier bag under the stairs.. shame!

    Brody SmithBrody SmithPred 2 dnevi
  • Next secret shopper should be a male person next time for obvious reasons

    Roky RPDRoky RPDPred 2 dnevi
  • F

    OGB AnimationOGB AnimationPred 2 dnevi
  • I was waiting for her to say "so what is ram?"

    Start Now - Game EndStart Now - Game EndPred 2 dnevi
  • I think all these companies should have their tech support watch this like a training meeting and go over it thoroughly

    Austin SmithAustin SmithPred 3 dnevi
  • I’ll bet you those fuckers try to make it sound like you need to send it back and make you pay for the easy repairs

    Garrett GreenGarrett GreenPred 3 dnevi

    Butterfly QueenButterfly QueenPred 3 dnevi
  • I know I'm late to the party but who else thinks his video is half sponsored by maingear?

    AmšalAmšalPred 3 dnevi
  • 20:40 it it does not work you warranty is gone brr

    Debojyoti GangulyDebojyoti GangulyPred 3 dnevi
  • I am currently helping someone buy a new computer. Considering the excellent support from maingear and the fact that the CEO actually posted in this comment section I am seriously considering telling them to give this company a look. Unfortunately I think they just want to go to best buy and pick one vs having one shipped. I also told them if they ordered all the parts from new egg and shipped it to me I would put it together for free if they paid the shipping to their house.

    Paul MohrPaul MohrPred 3 dnevi
  • Make more of this series. Customer care service quality💯

    Sunny borahSunny borahPred 3 dnevi
  • It was actually hard to count the light. She was doing it from behind the table😭

    Sunny borahSunny borahPred 3 dnevi
  • F for respect

    Rock StarRock StarPred 3 dnevi
  • Dude this is actually happening to me right now. My gf bought a $3000 laptop 5 months ago. It won't turn on and has this exact post code. They are trying to send me a motherboard, but I have been waiting for 2 weeks! It's been a nightmare. I have a string of emails that would run around the block and have escalated to mangers, supervisors. I started spamming all their employees on linkedin and they're VP was the first person to message me back. I wish I was making this up

    Daniel WeissDaniel WeissPred 4 dnevi
  • And once again, Maingear astonishes me. I know where I'm going to buy a computer

    Pole TookePole TookePred 4 dnevi
  • F

    RudraxRudraxPred 4 dnevi
  • Why are they in a spraybooth?

    SightlyInkSightlyInkPred 4 dnevi
  • @5:59 wait, what little one? Edit: @6:45 OH OH! FOUND IT! Top right.

    Pole TookePole TookePred 4 dnevi
  • @0:28 Captions should read "disappear"

    Pole TookePole TookePred 4 dnevi
    • @0:30. Captions should read "ante" not anti

      Pole TookePole TookePred 4 dnevi
  • Dam Sarah is hella cute. Whats her insta? ;)

    Jonathan Cruz69Jonathan Cruz69Pred 5 dnevi
  • F

    Zack HardingZack HardingPred 5 dnevi
  • 5:14 the guy in the back lmaoo

    EpicMineMan420EpicMineMan420Pred 6 dnevi
  • F

    Tejas EbeyTejas EbeyPred 6 dnevi
  • Best intro from every youtuber

    meow's worldmeow's worldPred 6 dnevi
  • Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...

    Jesse GJesse GPred 7 dnevi
  • 12:52 "Linus casually walking in the background"

    DanielosDanielosPred 7 dnevi
  • when canadians are impressed with customer support politeness.

    Ole VikOle VikPred 7 dnevi
  • You turn it off? :)

    Yani HaighYani HaighPred 8 dnevi
  • they should absolutely hire that last person

    matt belangermatt belangerPred 8 dnevi
  • Y does it look like you’re in a car paint booth

    Kevin GarzonKevin GarzonPred 8 dnevi
  • Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P

    MuppetmonkeeMuppetmonkeePred 8 dnevi
  • The power thing would be an automatic fail for me :/

    Justin W. CharlesJustin W. CharlesPred 8 dnevi
  • Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.

    Michael BraunMichael BraunPred 9 dnevi
  • WelKoM To IntdiAn TeksuplorT

    Alexander GrufmanAlexander GrufmanPred 9 dnevi
  • Watching this is funny while I give my friend my own sketchy tech support

    CaliptoCaliptoPred 9 dnevi
  • F for the engineers

    Josh JessJosh JessPred 9 dnevi
  • this series was SO GOOD!

    Cane FocaCane FocaPred 9 dnevi
  • To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.

    SportbikerNZSportbikerNZPred 9 dnevi
  • You shouldn't have told Sarah the issue, let her actually try to figure it out,

    James KoncarJames KoncarPred 10 dnevi
  • this is ridicilous

    Bass BoostedBass BoostedPred 10 dnevi
  • what phone did Linus use to look up the color code on Dell computer at around 7:40?!

    Han HHan HPred 11 dnevi
  • Linus is channeling me at work in this vid.

    InservioInservioPred 11 dnevi
  • As a software tech support manager parts of this cause me actual pain.

    Sidewalk0Sidewalk0Pred 12 dnevi
  • oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilPred 12 dnevi
  • f

    Yaroslav SmetanaYaroslav SmetanaPred 12 dnevi
  • How long can sarah work there before they make her build a pc? Would love to see it

    Ammon FullmerAmmon FullmerPred 12 dnevi
  • Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?

    Steve FreemanSteve FreemanPred 13 dnevi
  • I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.

    Fresh RutabagaFresh RutabagaPred 13 dnevi
  • You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.

    Rebecca RhodesRebecca RhodesPred 13 dnevi
  • Please test the complaints-process ass well XD

    Bobby MBobby MPred 13 dnevi
  • F

    Tas ShreveTas ShrevePred 13 dnevi
  • F

    Nik KopiNik KopiPred 13 dnevi
  • F

    xNightlord ReaperxNightlord ReaperPred 14 dnevi
  • Yo Sarah gave no fucks for the card xD!

    NRT ShyGuyNRT ShyGuyPred 14 dnevi
  • Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!

    Jovan KekicJovan KekicPred 14 dnevi
  • Guy at 5:15

    RTDesignRTDesignPred 14 dnevi
  • MainGear! EXCELLENT support. Wow!

    Kerby StoudtKerby StoudtPred 15 dnevi
  • Why are they all callede f*CK?

    Adam lykkegaardAdam lykkegaardPred 15 dnevi
  • I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots

    Zach the Sports GuyZach the Sports GuyPred 15 dnevi
  • F

    Svevo FuserSvevo FuserPred 15 dnevi
  • It was hard to beat the bacon face mask but the support quality from maingear did...

    AtsumariAtsumariPred 15 dnevi
  • “Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao

    Owens TrainsOwens TrainsPred 15 dnevi
  • F

    playedbike T2playedbike T2Pred 15 dnevi
  • If the Maingear guy was a surgeon he could walk you through open heart surgery.

    itdoesntmatteritdoesntmatterPred 16 dnevi
  • ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff dell

    lord Fartwodlord FartwodPred 16 dnevi
  • Nobody gonna bring up the person who looked thru the garage window at 5:13

    bmx51nx2bmx51nx2Pred 16 dnevi
  • F

  • I wondered it may not be Dell Canada.... Probably Dell India....

    Ashwin GeorgeAshwin GeorgePred 16 dnevi
  • Linus was big mad.

    ɹǝʞᴉɹʇs ɹǝʞʎɹɹǝʞᴉɹʇs ɹǝʞʎɹPred 16 dnevi
  • What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.

    Darryl ChandraDarryl ChandraPred 16 dnevi
  • Omg I cringe so hard when she could out that gpu

    Jason JuarezJason JuarezPred 17 dnevi
  • Paint booth as a studio 🤔

    Acan AddictAcan AddictPred 17 dnevi
  • Whats sad alot of the scripts these type of people read they have to go through all these 1 at a time in this order or they get docked on performance reviews 😭. Even if they know what's wrong they're not supposed to until they get to that step. (Not saying this particular guy knows anything)

    xvegeta13xvegeta13Pred 17 dnevi
  • They should do suprise calls on their own employeees for a video.

    Alicia FlemingAlicia FlemingPred 17 dnevi
  • I've walked hundreds of people through reseating components inside the tower over the phone, RAM, HDDs, etc. Even in laptops when the RAM is under the keyboard. I would blame the majority of the issues experienced on the lack of soft skills training by their employer. We (Dell North America) had a 6 week course for training hard skills and soft skills. Continued education on new systems and software with constant mentorship for both. There is two classifications for components in any system a CRU (customer replaceable unit) and FRU (field replaceable unit). All CRUs are deemed to be replaceable by a customer over the phone. RAM is a CRU. The support website has all of the teardowns for all Dell models to be able to completely tear down and reassemble a unit. I have no concept of why that Dell Tech was so abysmal, QA score 5; assuming they opened the call correctly, "Thank you for choosing Dell, my name is XXX. how may I help you today?" The last two techs were much more aligned with the support level that I and my local colleagues tried to deliver. Last guy knew what was up, excellent soft skills combined with hard skills. I'd pass that tech with a 100 QA score.

    Rogue ÆmpireRogue ÆmpirePred 17 dnevi
  • As a former Dell tech support senior rep, who not only took calls; but, also listen to thousands of ours of calls for quality and tech mentoring, this sent me back into my call center depression.

    Rogue ÆmpireRogue ÆmpirePred 17 dnevi
  • what headphones are they wearing...they look amazing

    Ragheb OrfaliRagheb OrfaliPred 17 dnevi
  • Origin and Maingear tech support solely is superb

    35 Tan Ze Qi35 Tan Ze QiPred 17 dnevi
  • Origin PC Tech Support is indeed superb. However Origin loses in value which is sad

    35 Tan Ze Qi35 Tan Ze QiPred 17 dnevi
  • The thing with tech support is that your performance is measured by how short your call is, this is why most will just tell you to send your PC back and then end the call.

    tristan 123455tristan 123455Pred 18 dnevi
  • At least she didn't drop anything...

    SirLoinOfsteak85SirLoinOfsteak85Pred 18 dnevi
  • In all fairness, I probably couldn't count to 4 either after having a 45 minute mind numbing conversation like that either

    Preston RayPreston RayPred 19 dnevi
  • gotta love how mad linus was getting, look companies! outsourcing your service/customer support department doesn't help in any way. these middle eastern companies dont know jack shit about the product/services you provide

    GoukenslayWAOGoukenslayWAOPred 20 dnevi
  • F

    Alistair GrimaAlistair GrimaPred 20 dnevi
  • Please tell Sarah that she did a great job. Doing all of these calls back to back is a real challenge and she kept her composure the whole time. #Amazing!

    parkingthoughtparkingthoughtPred 20 dnevi
  • What feels weird was HP was a good deal... I think I will feel better recommending HP than Dell.

    Sandeep WangdeSandeep WangdePred 20 dnevi
  • Buy HP, screw dell. This is what I've been telling my friends for 4 and a half years.

    Himank KanalHimank KanalPred 20 dnevi